Refund policy

Return & Refund Policy

At OQVILO, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us at ish24silva@gmail.com.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, contact us within 30 days of delivery. Please include your order number and photos or video showing the issue when applicable. We will review the issue and, when appropriate, provide a replacement or refund.

Returns for Other Reasons

Because our products are fulfilled through third-party fulfillment partners, returns for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product may not be eligible for a refund. If you need to request a return for another reason, contact us before sending anything back. Do not send a product to a return address without receiving return instructions from OQVILO first.

Return Shipping

If a return is approved, OQVILO will provide the applicable return instructions and explain who is responsible for return shipping costs before the item is sent back.

Refunds

Once an approved refund is processed, the refund will be issued to the original payment method. The time it takes for the refund to appear can vary depending on your payment provider and financial institution.

Contact

For return or refund questions, contact ish24silva@gmail.com.